dreamjl Privacy Policy

What This Policy Covers

Last updated: June 2025

This Privacy Policy applies to all players who access or register on the dreamjl platform, including through mobile browsers and any related services made available to users in the Philippines. It describes the categories of personal information we collect, the purposes for which that information is processed, and the rights available to you as a registered member. By creating an account and using the platform, you acknowledge that you have read and understood this policy. If you have any concerns about how your data is handled, you are welcome to contact us at [email protected] at any time.

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1. Information We Collect

When you register for an account on dreamjl, we collect personal information that is necessary to verify your identity and comply with applicable regulations in the Philippines. This includes your full legal name, date of birth, residential address, email address, and mobile number. During the account verification process, we may also request a copy of a government-issued ID to confirm your identity and age eligibility. When you make deposits or withdrawals, we collect payment-related details such as your GCash-registered number or bank account information, which are required solely for the purpose of processing your transactions. We also collect technical data automatically, including your IP address, device type, browser version, and session activity, which helps us maintain platform security and improve service quality for all Philippine players.

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2. How We Use Your Information

The personal information you provide is used exclusively to deliver and improve the dreamjl platform experience for players in the Philippines. We use your registration details to create and manage your account, verify your eligibility to participate, and process financial transactions securely. Your contact information may be used to send important account-related notifications, such as transaction confirmations, security alerts, and updates to platform policies — you will not receive marketing messages unless you have explicitly opted in to receive them. Activity data collected during your sessions is analysed in aggregate to improve platform performance, identify unusual behaviour, and maintain the integrity of the betting environment. We do not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes.

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3. Cookies and Tracking

dreamjl uses cookies and similar technologies to ensure the platform functions correctly and to remember your preferences between sessions. Essential cookies are required for the platform to operate and cannot be disabled — these handle functions such as keeping you logged in and maintaining session security. We also use analytical cookies to understand how players navigate the platform, which pages are visited most frequently, and where technical improvements can be made. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect how some features of the platform work. No tracking technologies on dreamjl are used to build advertising profiles or share behavioural data with external ad networks.

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4. Data Sharing and Third Parties

dreamjl shares personal data only with carefully selected third-party service providers who assist in the operation of the platform, and only to the extent necessary for those services. These include payment processors who handle your deposit and withdrawal transactions, identity verification services that confirm your eligibility as a Philippine player, and platform infrastructure providers who ensure the technical reliability of the service. All third-party partners are contractually required to process your data in accordance with applicable data protection standards and are prohibited from using your information for any purpose beyond the service they provide to dreamjl. We may also disclose personal data when required to do so by law, court order, or regulatory authority — including cooperation with Philippine gaming and financial regulators where applicable. In such cases, we will disclose only the minimum information necessary to satisfy the legal requirement.

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5. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter in accordance with legal and regulatory obligations applicable to online gaming platforms serving the Philippines market. Transaction records and identity verification documents may be retained for an extended period to satisfy anti-money laundering requirements and dispute resolution obligations. If you close your account voluntarily, we will begin the process of anonymising or securely deleting your personal data, subject to any retention obligations that apply. You may request information about how long specific categories of your data are held by contacting us at [email protected]. We do not retain personal data beyond the period necessary for the purposes outlined in this policy.

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6. Your Rights

As a registered player on dreamjl, you have the right to access the personal data we hold about you and to request a correction if any information is inaccurate or out of date. You may also request the deletion of your personal data where there is no longer a lawful basis for us to retain it, subject to any applicable regulatory requirements. If you believe your data has been processed in a manner that is inconsistent with this policy, you have the right to raise a complaint by contacting our support team at [email protected]. We are committed to responding to all data-related requests within a reasonable timeframe and to handling each request with care and respect for your privacy. Exercising your data rights will not affect the quality of service you receive on the platform.

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7. Security Measures

Protecting the personal data of our Philippine players is a core responsibility that dreamjl takes seriously. We implement industry-standard technical and organisational measures to safeguard your information against unauthorised access, disclosure, alteration, or destruction. Sensitive data — including payment details and identity documents — is encrypted during transmission and stored in secured environments with restricted access controls. Our platform undergoes regular security assessments to identify and address potential vulnerabilities before they can be exploited. In the event of a data security incident that affects your personal information, we will notify you promptly and provide clear guidance on any steps you should take to protect yourself.

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8. Changes to This Policy

dreamjl reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable regulations, or platform features. When significant changes are made, we will notify registered players via email or through a prominent notice on the platform. The date at the top of this page indicates when the policy was most recently revised, and we encourage you to check back periodically to stay informed. Your continued use of the dreamjl platform following any update constitutes your acceptance of the revised policy. If you disagree with any changes, you have the right to close your account by contacting our support team at [email protected].